Refund policy

Please choose carefully before ordering — we do not accept returns or exchanges on delivered orders.

All Bushra Organics products are personal care and beauty items. For health and hygiene reasons these cannot be resold or restocked once they have left our facility, so we are unable to take them back. This includes change of mind, and cases where a product does not suit you.

Damaged, leaking or incorrect items

Please inspect your parcel as soon as it arrives. If an item arrives damaged, leaking, with a broken seal, or is not the product you ordered, contact us within 48 hours of delivery with your order number and clear photos. Once verified, we will arrange a replacement or a full refund at no cost to you.

Refunds

Where a refund is approved under the section above, it will be processed within 7–10 working days using the same method as the original order.

Order changes and cancellations

If your order has not been dispatched yet, contact us as soon as possible. Once an order has shipped, it can no longer be changed or cancelled.

Contact us

Email: bushraorganic@gmail.com